Privacy Policy

Rapid Repair is a locally owned, service-area residential appliance repair business serving Muskogee, Cherokee, Wagoner, Okmulgee, Pittsburg, and McIntosh counties in eastern Oklahoma. We have no storefront; repairs happen at your home.

Questions about this policy? Call or text us at 918-687-1985, or email rapidrep@yahoo.com.

When you submit a service request, we collect the details you provide on the form: your name, phone number, and (optionally) email address; your service address, city, ZIP, and county; your appliance type, brand, and model; a description of the problem; your preferred service date; your preferred contact method; and any photograph you choose to upload.

If you check the SMS consent box, we also record that you consented, the phone number you consented for, the date and time of your consent, the page you submitted from, and the exact wording shown to you at the time.

We use your information only to respond to your service request, schedule your repair, provide repair updates, and keep records of the work. Your request details are also shared with our own technicians so they can perform the repair you asked for.

Text messages are optional. You can submit a service request without consenting to SMS, and consent is not a condition of purchasing service. If you do consent, we use your mobile number only for messages about your service request, appointment scheduling, and repair updates.

We do not sell your mobile information or your SMS consent, and we do not share them with third parties or affiliates for marketing or promotional purposes.

You can stop text messages at any time by replying STOP to any message, or by calling us at 918-687-1985.

We do not sell your personal information. We share it only with service providers that help us deliver the services and messages you requested:

Our text-message delivery provider (used only to send the service-related messages you consented to), our email delivery provider (used to route notifications about your request), and the hosting platform that operates this website and stores your service request records. Each processes your information only as needed to provide that service, and none of them receives your information for their own marketing.

We keep your service request records for as long as needed to serve you and to meet ordinary business record-keeping obligations.

You choose what to share with us. The only form fields required are the ones needed to contact you and locate the job; your email address and photograph are optional, and SMS consent is entirely up to you. To review or correct your information, call or text 918-687-1985.

Text messaging terms are in our SMS Terms.

If we change this policy, the updated date at the top of this page will change, and material changes will be reflected here before they take effect.